gold coin

I recently today aroun 14h00 won 2 x 38.4 mil, on Gold Coin, my favourite,  it did not add up to my points? Also experienced earlier, but thought I was mistaken but, today is not acceptable! It deduct the playing chips but did not add up the big winnings?  IYesterday evening I was uspended by playing, by abusingd the game, what  the heck, how is this possible by only swop between games and spin??  There were another same case  by this game previously as well.May I please get answers on my questions?